FAQs

What is picky.picky.picky. YAY! all about?

This is what makes us unique - YOU GET TO BE PICKY! You 1) pick any design you like (just click the picture), 2) pick the style you want that design on, 3) pick the color, 4) pick the size, and 5) pick the color of design you want. We offer a bunch of designs (and are always adding new ones!), 14 styles in numerous colors, sizes small to 4X, and over 20 design colors in solid and glitter. The possibilities are endless! Now, GET PICKY!

The pictures shown depict the design you purchase. For example, if you order "Leave It" on a Sweatshirt in Heather Green with design color White, the picture in Your Cart will not change to show your options, but your selected options will be listed to the right of the picture.

Where can I find a size chart?

The Size Chart is available on the Home page. Each style has a different size chart. Please note that the Short Sleeve FITTED T-Shirts run about one size small. The model on the Size Chart page generally wears a small, but she is wearing a medium in the picture and it fits great.

Where can I find a description of styles?

A description of styles and materials is available in Style Options on the Home page.

Where can I find what material a certain style is made of?

This information is available in Style Options on the Home page.

Where can I find what colors a certain style comes in?

Once you pick the design and style, the color options that are available for that style is your next choice.

What are the design color options?

There are many design color options available - both solid and glitter. Once you pick the design, style, color, and size, design color options that are available for that style are your next choice. We have made some artistic decisions when it comes to design color options based on the color of item you choose. For example, a black design is not available on a black tee. It is best practice to put a darker color on a lighter shirt and vice versa. The contrast of colors makes the design more readable.

Where can I find the accessories shown in the pictures?

Unfortunately, the accessories shown in pictures are not for sale. They are used for illustration purposes only.

Do you offer returns, exchanges, or cancellations?

All items at Hannah & Ruth are custom designed and made to order. This makes every product unique - from the design, style, color, size, and design color you choose. And we LOVE that you get to be picky! However, because of this, we do not allow returns, exchanges, or cancellations.

Be sure to check (and double check!) the Size Chart before ordering to ensure a great fit! The shirts you get from us may fit differently than others you own so check the Size Chart.

How is my package shipped and when can I expect it?

Processing

Each shirt you order is hand designed based on the design, style, color, size, and design color you choose. Please allow 3-10 business days for your items to be processed.

Shipping

Once your order has been processed, USPS First Class shipping takes 3-5 days. You can pick faster delivery options at checkout.

For questions about your order, please contact us at info@hannahandruth.com

*Note: Hannah & Ruth is not responsible for packages lost by the USPS.